MONTY The Myton Hospices’ AI Chatbot has been showing off his skills.
He took centre stage at the recent Trustee Exchange hosted by Civil Society Media Ltd at the British Medical Association.
Myton’s digital marketing manager Dan Brown joined a panel discussion at the event exploring the growing role of artificial intelligence within the charity sector and how organisations are using AI to improve access to information, support decision-making and streamline services.
The session brought together sector experts including Emma Gervasio, Zoe Amar and Ian McLintock. During the discussion, Dan presented Monty, The Myton Hospices AI chatbot, which launched on the charity’s website in August 2025.
Monty was developed to help patients, loved ones, healthcare professionals and members of the public quickly access clear and accessible information about hospice care and The Myton Hospices. The presentation highlighted how AI can be used in practical and meaningful ways to improve accessibility and support service users, while keeping people at the centre of innovation.
Dan said: “It was a valuable opportunity to be part of a wider discussion on how AI is evolving. Presenting Monty allowed us to show a practical example of how this technology can help more people access the right information, at the right time, in a way that works for them.”
Since launching, Monty has been consistently used, with the most common enquiries relating to how to get a Myton referral (34 per cent), volunteering and work experience opportunities (23 per cent), and donation enquiries (20 per cent). The chatbot is also helping people access support more efficiently, with 70 per cent of sessions fully resolved within the chatbot itself, 20 per cent resolved through signposting to forms or phone support, and only 10 per cent requiring human follow-up.
Following the conference, The Myton Hospices has also been invited to write an article about Monty and the development of the AI chatbot for the July edition of Governance and Leadership magazine.
