‘DELIGHTED’ staff and residents at a Rugby care home have welcomed a glowing report from inspectors.
Overslade House passed a recent Care Quality Commission inspection with an overall ‘Good’ rating, receiving praise for a ‘responsive, safe, effective, caring and well-led service’.
The report said the home had a ‘proactive and positive’ culture of safety based on ‘openness and honesty’, adding that staff listened to concerns about safety and investigated and reported safety events.
Inspectors also praised the home for involving people and treating them with ‘compassion, kindness, dignity and respect’, and for involving residents as partners in their care.
The report also highlighted how people’s care, treatment and support achieved good outcomes and promoted a good quality of life.
The service leadership, management and governance were praised for high-quality, person-centered care, supported learning and innovation, and an open, fair culture.
General Manager Genoveva Tamasi and Mayor Barbara Brown cut the ribbon on the revamped care home.
Staff felt valued and managers were visible and gave them support and guidance
To celebrate and thank staff, each team member was presented with £100 gift voucher.
General Manager Genoveva Tamasi said: “We are delighted that Overslade House was rated ‘Good’ overall following the CQC’s most recent inspection.
“The team at Overslade House always strive to provide the best possible quality care for everyone who lives at the home.”
The report came hot on the heels of a Grand Opening Day to celebrate a refurbishment, including a new cafe, spa bathrooms, a hair salon and a sensory room.
Mayor Barbara Brown performed the ceremonial rubbon-cutting at the revamped home.
Ms Tamasi said: “The home is looking better than ever after the recent investment. I’m looking forward to showcasing the elegant new interior to members of our community.”
