RUGBY Borough Council’s website is a shining example to other local authorities.
It received the highest four star accolade in the Society for Information Technology Management’s (Socitm) annual Better Connected survey, and was hailed as an example of best practice. The site was one of only 36 across the UK to meet the standard.
This is the second consecutive year the website has been awarded the maximum four stars.
Socitm’s Better Connected surveys explore the ability of all 416 UK council websites to provide quick and easy ‘customer journeys’ and successful resolution of a series of top tasks.
‘Top tasks’ are the most common reasons residents and businesses visit council websites. They may be requests for information, from finding out about building control to applying for a temporary event notice.
Council leader Coun Michael Stokes said: “I am very proud that the Rugby Borough Council website has been hailed by Socitm as an example of best practice.
“Our online information and services are a big part of our commitment to run an efficient and effective council. While there is more to do to make the most of web technologies, this award indicates that our user-focused approach to the online journey is paying off.”
Council executive director Adam Norburn said it was vital the authority’s website met the needs of residents.
“With most visits to our website now made on mobile devices direct from search engines it’s increasingly important that we design our services for smartphones and tablets, and structure our sites for easy navigation from Google and other search engines.
“Residents and businesses have demonstrated that they will use well-designed online services, and our challenge now is to maintain these standards as we move more services online.”
Visit www.rugby.gov.uk for further details.
