GP practices in Coventry and Warwickshire are a month the best in the country according to patients.
They were ranked in fourth in England in this year’s GP Patient Survey results for patient satisfaction – up two place on last year’s sixth position.
And the region was also home to one of the two practices in the country to achieve a 100% score in overall experience, Budbrooke Medical Centre in Warwick.
It achieved the perfect score after every patient who returned the survey described their experience of the practice as good.
Coventry and Warwickshire achieved its ranking after four in five patients surveyed said their overall experience of their GP practice was good or very good, which was above the national average of 77 per cent.
Other key takeaways from the survey included:
* 100 per cent of GP practices across Coventry and Warwickshire offer online services through the NHS App, with 46 per cent of patients ordering online prescriptions, up from 43 per cent on last year.
* 62 per cent of patients said they found it easy to use their practice website, up from 55 per cent last year and above the national average of 58 per cent.
* 60 per cent found it easy to contact their GP practice using the NHS app, up from 58 per cent last year and above the national average of 54 per cent
* 88 per cent reported receptionists and administrative staff were helpful, up from 86 per cent last year and just above the national average of 85 per cent.
64 per cent felt it was easy to get through to someone on the phone, up from 60 per cent last year and above the national average of 57 per cent.
* 92 per cent of patients were happy with their level of involvement with decisions made about their care.
There were also positive results for other areas of primary care. For dental access 90 per cent of people said they were able to get an NHS dental appointment, up one per cent and above the national average of 81 per cent.
And 91 per cent reported positive experiences of using pharmacy services, up from 89 per cent last year and two per cent above the national average.
Dr Will Taylor, chief medical officer at NHS Coventry and Warwickshire ICB, said: “This is yet again, another set of encouraging results for Coventry and Worcestershire practices, who continue to work to improve access to GP services for their local communities.
“Our practices continue to make improvements including by introducing better telephone and online systems, as well as enabling better access to features of the NHS App to allow ordering repeat prescriptions, accessing medical records and receiving messages about their care and treatment.
“There is always improvement to be made to ensure people have access to the care they need when they need it, in a way that works for them, but we are really pleased to see the improvements our practices have made over the last year.”
Sarah Davies, practice manager at Budbrooke Medical Centre, said: “We’re delighted to be one of the two practices in the country to score 100 per cent in overall patient experience. Feedback from our patients is extremely important to us and we’re delighted to hear they are having such a positive experience when accessing our services.
“Our GP Patient Survey result is a testament to the hard work and dedication of all of our staff who are committed to providing the best possible care to our patients. I’d like to thank everyone who completed the survey, as well as our exceptional staff for all the work they do.”
