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18th Oct, 2021

Council asks residents for feedback on access to services

RUGBY Borough Council (RBC) is asking residents if they would prefer a post-pandemic return to face-to-face contact when accessing council services.

After a lengthy lockdown, when many residents were using online and telephone services rather than in-person visits, the council is asking residents how they would prefer to access information and services in future.

RBC has seen an increase in online transactions and enquiries, with one service seeing 70 per cent of transactions taking place online. Face-to-face enquiries have been limited to urgent enquiries such as homelessness.

RBC’s communities, homes, digital and communications spokeswoman Coun Emma Crane said: “Many of our residents are increasingly comfortable buying goods and services online, and we can see that this is reflected by how they are accessing council services too.

“However, it is important that services are designed around the needs of everyone who may need them. We want to understand how our residents access services, how comfortable they are online, and which service channels they may want to use in future.

“At the same time, we also want to see if our residents would be interested in receiving more information about council services, direct to their inboxes.”

Visit www.rugby.gov.uk/AccessSurvey to complete the survey, which will also be available to telephone and face-to-face visitors to Rugby Town Hall.

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