BUS users in Warwickshire are the most satisfied in the country.
The 2025-26 ‘Your Bus Journey’ survey, conducted by independent watchdog Transport Focus revealed a 93 per cent overall passenger satisfaction rating.
This is the first year Warwickshire has been included in the prestigious annual survey, which gathered data over a 12-month period between February 2025 and January 2026.
The 93 per cent rating places Warwickshire as the highest-rated local authority area in the country, significantly outperforming the English average of 85 per cent.
The survey captured the views of 1,000 passengers through on-board interviews and at-stop surveys at key hubs such as Leamington Parade and Nuneaton Bus Station.
Warwickshire County Council’s executive director for communities Mark Ryder said: “Considering this is the first year that the bus passenger survey has been conducted in Warwickshire, we are delighted with these results, which confirm that our commitment towards providing a high-quality bus network for Warwickshire is delivering for our residents.
“Buses are the backbone of our communities, connecting people to work, education, and essential services while reducing congestion and supporting our environmental goals. We will use this detailed insight to ensure we continue to provide an accessible, reliable, and affordable service for everyone in Warwickshire.
“It’s great to see that responses came from across Warwickshire, which will help steer the ongoing investment towards improving the bus network, and is testament to the hard work of our officers and our partners at the Warwickshire Bus Enhanced Partnership.”
Mark Whitelocks, managing director of Stagecoach Midlands was pleased to see Warwickshire perform so strongly.
He said: “We’re specially proud of our teams who deliver these services day in, day out.
“Across Stagecoach Midlands, our drivers and colleagues work hard to keep services running on time and get people where they need to be, so it’s great to see that reflected in what passengers are telling us.
“Buses play a vital role in local communities, and we’ll keep working closely with Warwickshire County Council and our partners to make sure we continue delivering for the people who rely on us.”
